According to Japanese "Act on Prevention of Transfer of Criminal Proceeds", package forwarding companies like leyifan.com must perform an identity and address verification before send out items.When your first forwarding experience at Leyifan.com, you need to submit identity and address verification documents, so that we can make sure who you are.Click here: How to Complete Identity Verification?
Valid Documents for Verifying Identity*National ID*Passport*Driver's license*Other official certification documentsWhen you write your shipping address, please enter your real receiving address and name, which should be aligned with the name on the above certified documents.Valid Documents of Address Verification *Utility bill*Credit card statement*House rental agreement*Other documents which can prove you actually live thereImages limitFormats: jpg (jpeg), png, gifSize: less than 2 MB
Please confirm if the files(images) meet the following conditions:--------------------------------------Formats: jpg (jpeg), png, gifSize: less than 2 MB--------------------------------------If minimizing the files is difficult for you, please contact us
We apologize sincerely, but if you cannot submit the documents, you will be unable to use our service. If you had the forwarding experience once at Leyifan.com, and you want to add more addresses, in this case, you don't need to submit documents for verification.
For missing items: Contact customer service and submit some information and images by email to claim. 1. Package Number; 2. Weight of the packages when received; 3. A proof of loss which the local post office issued (the name of the lost products, the quantity and the value must be marked, a seal of the local post office is needed) ; 4. Unboxing Video; 5. Images: order information screenshots of the lost products(the price needed), declaration information screenshots; 6. The tracking number of the missing products Please send the above information and images to us: support@leyifan.com For damaged items: Contact the customer service and submit the information and images by email to claim. 1. Package number of the damaged products; 2. A damage proof (CN24) which the local post office issued (the name of the damaged products, the quantity and the value must be marked, a seal of the local post office is needed) ; 3. Unboxing Video; 4. Images: photos of the damaged product(s); 6-sided photos of outer packaging box; order information screenshots of the damaged products( the price needed), declaration information screenshots; 5. The tracking number of the damaged product(s). Please send the above information and images to us: support@leyifan.com
When the merchant of the goods you ordered does not accept overseas credit cards, or only provides cash on delivery service. We can apply for Cash On Delivery service for you. (This service only supports Tokyo warehouse) Details: (Updated on April 8, 2022) 1. Please contact customer service 1 working day in advance to apply. When applying, please provide a screenshot of your purchase receipt and confirm the goods you purchased with the customer service. The package problems caused by not informing in advance shall be borne by the member. 2. After the goods are shipped, please provide your express number to the customer service, otherwise the package may not be signed. 3. This service requires advance payment. After confirming that your payment has been received, the warehouse will receive the goods. This service provides the following payment methods: 1) If you contact customer service online to apply for payment, the payment fee is: order amount + 500 yen service fee + 5% payment channel fee of the payment amount. 2) If you use bank transfer, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 880 yen remittance fee. 3) If you pay at a convenience store, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 165 yen convenience store transfer fee. 4. This service is not a purchase agent, and the user is responsible for placing orders for the goods. 5. If you cancel this service for any reason after paying, a 500 yen service fee will be deducted. Refund method: ①Return to the original account (free within 3 months, if more than 3 months, the fee will be borne by the member); ②Your Rakufun account balance (deduct 5% payment channel fee of the payment amount); ③Other designated methods (deduct 5% payment channel fee and remittance fee of the payment amount). 6. From March 2, 2023, if the COD package is rejected due to personal reasons of the member (failure to pay the COD amount in time, etc.), and then the warehouse is requested to recall it. If the recall is successful, an additional handling fee of 300 yen/time will be charged. If the recall fails, no such fee will be paid. (Updated on March 1, 2023) Notes: 1. The COD amount must be filled in truthfully! 2. If the COD is rejected due to failure to contact customer service 1 working day in advance, and the member's account is blocked by the shopping platform, etc., resulting in the inability to continue to place orders in the future, the member will be responsible. 3. If the member's COD package is rejected more than 2 times, it will no longer be used. If the user continues to send the COD package without communication, the member's account will be blocked according to the website regulations!
Reasons for weight increase: 1. Original box delivery:1) There is no material in the package that can be taken out for weight reduction.2) Re-package the package, the warehouse provides thick tape, and provides a firm wrapping to ensure the safety of the package. 2. Consolidated box delivery:1) Replaced a firm box (the weight of the box itself)2) Small items (without outer box) are directly put into the large box for combination, without de-weighting space3) The user applies for reinforcement, and appropriate fillers are added to the box4) The outer box of the package is wrapped with tape, and the tape has a certain weight If the above explanation cannot eliminate your concernsWe provide a solution:1. Apply for reweighing service before delivery (charge 200 yen handling fee) If it is confirmed that there is a mistake, the handling fee will be refunded2. Weigh and take photos of the package without unpacking it after receiving it, and you can also record an unpacking video. If there are any problems, please feedback in time.
Tracking No. of domestic delivery in Japan is usually written in Japanese “荷物伝票番号”、“お問い合わせ番号”. After purchased at Japanese websites, tracking No. would be given by the retailers, so that you can check with it whether your package arrive at the warehouse.
Yes. We can match your packages with your Rakufun account as long as you have correctly filled your Rakufun User ID into Rakufun Japan address information when shopping at Japanese websites.
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