We would like to inform you of our business hours during Golden Week 2023.

As Golden Week is one of the longest holiday seasons in Japan. It starts at the end of April and lasts about a week, this year will be from 29 Apr to 7 May 2013.

Our warehouse will be closed on 3 May 2023 (Wed). All services including package consolidation, weighing, photo checking etc will be suspended during the holiday. For the package consolidation, please apply 2-3 working days earlier.

*Note: Please be noted that there will be a certain delay in the incoming and outcoming delivery during 29 April (Sat) - 7 May (Sun) due to the holiday  schedules of different companies in Japan.

Some logistics companies in Japan may not be able to deliver packages during the holiday period from 3 May (Wed) to 5 May (Fri), please avoid sending packages to our warehouse on 3 May.

1. For EMS services, we will have the last pick up arrangement from Japan Post on 2 May 2023 (Tue), if you want to ship out the package before the holiday, please pay by deadline.

Payment deadline: 1 May 2023 (Mon) 15:00JPT

First shipment after holiday: 4 May (Thu)

2. For AIR / SAL / SEA services, we will have the last pick up arrangement from Japan Post on 1 May 2023 (Mon), if you want to ship out the package before the holiday, please pay by deadline.

Payment deadline: 28 April 2023 (Fri) 15:00JPT

First shipment after holiday: 5 May (Fri) 

3. For DHL Express service, we will have the last pick up on 2 May 2023 (Tue), if you want to ship out the package before the holiday, please pay by deadline.

Payment deadline: 1 May 2023 (Mon) 12:00JPT

First shipment after holiday: 8 May (Mon)

English customer service will be closed from 29 April 2023(Sat) to 1 May 2023 (Mon). Inquiries received during the holiday will be handled on or after 2 May 2023 (Tue). We are sorry for the inconvenience caused.