FAQ

• Do we accept packages from overseas?
• What should I do if I receive a package with missing items？
• Should I inform Leyifan when the goods I purchased arrived at Leyifan Japan warehouse?
• My package was returned. What is the next step?
• How long does it approximately take for my item to arrive at my home after I purchased?
• What costs do I have to pay?
• What are the benefits of consolidating packages? What is the maximum size and weight?
• Do I need to register to use Leyifan forwarding service?
• How to pay?
• How long will package consolidation take?
• How long would it take usually from Japanese stores to Leyifan warehouse?
• Is there registration fee and monthly fees?
• What items are prohibited and can't be delivered through Leyifan?
• Shall I be charged for storage?
• Could I consolidate packages from multiple shops?
• When could I submit a delivery request after my package arriving at leyifan warehouse?
• Can I start using Japan address immediately after I sign up?
• What happens to prohibited items?
• Which currency is used for payments?
• Am I able to add more package or cancel a request for consolidation?