What to do in case of lost packages?

1.For packages in the "Pending" status, if they do not have any updates within 10 working days after arrival in the warehouse, we will handle it as a lost package.

2.For the packages that have been submitted for shipment and are in "Consolidation Error" status, which means it contains a suspected lost package. If the suspected package doesnt not have any updates within 10 working days from the date of receiving consolidation error notice, we will handle it as a lost package.

Regarding compensation matters, please provide a purchase order screenshot (including the total amount of the order, the tracking number and the delivery address) and a payment receipt. For packages ordered through Leyifan shopping platform (e.g, Mercari, Zozotown and Rakuma), you do not need to provide those information.

We will compensate based on the actual paid price in JPY.

Compensation methods are as follows:

1.Leyifan Account Balance, it takes 1 working day.

2.Paypal:  Please provide your registered email address in Paypal, it takes 7-10 working days.

3.Bank Transfer from overseas: Only available for JPY. Please provide bank account details in your country that can receive JPY transfers, it takes 7-10 working days.

4.Refund to the Original Payment Method (Only for Mercari, Zozotown and Rakuma Orders through Leyifan shopping platform ):  It takes 7-10 working days. 

We sincerely apologize for any inconvenience caused and kindly provide the necessary information to us for the compensation procedure. If you have any questions, please feel free to contact our CS team during the working hours. Thank you!