My package was returned. What is the next step?

Once the returned package arrives at our warehouse,  we notify you by an email. 

Two reasons why your package was returned:

Reason 1: Your package was returned by Japan Post because it contained prohibited items.

When it was returned to our warehouse, it would be registered as a new package into your account and you could do further operations (re-ship overseas or return to the Japanese websites). And in this case, the refund Japan Post would return to you is part of the shipping fee you paid ( domestic freight deducted). 

Reason 2: Returned by the destination country

When it was returned to our warehouse, it would be registered as a embargo package into your account. You need to be charged for the return shipping fee, and the Japan Post would not give you the refund.

EMS: Free for the return shipping

SEA, SAL, AIR: the return shipping fee is needed

All the return shipping fees Leyifan warehouse will pay for our customers in advance.

 If you want to do further operations, please contact us support@leyifan.com