My package was returned. What is the next step?
Once the returned package arrives at our warehouse, we notify you by an email.
Two reasons why your package was returned:
Reason 1: Your package was returned by Japan Post because it contained prohibited items.
When it was returned to our warehouse, it would be registered as a new package into your account and you could do further operations (re-ship overseas or return to the Japanese websites). And in this case, the refund Japan Post would return to you is part of the shipping fee you paid ( domestic freight deducted). And the refunds from Japan Pose you should contact our customer service to deduct it when you pay for re-shipment .
Reason 2: Returned by the destination country
When it was returned to our warehouse, it would be registered as a embargo package into your account. You need to be charged for the return shipping fee, and the Japan Post would not give you the refund.
EMS: Free for the return shipping
SEA, SAL, AIR: the return shipping fee is needed
*All the return shipping fees Leyifan warehouse will pay for our customers in advance. If you want to do further operations, please contact us firstname.lastname@example.org
If you want to return part of your purchase
Please note: You need to do more action, you need to choose "Remove the return goods" when applying for delivery, and add content (commodity & quantity & amount) to the remarks section. And then you send the above email to us in the same way.