My package was returned. What is the next step?

Once the returned package arrives at our warehouse,  we notify you by an email. 

Two reasons why your package was returned:

Reason 1: Your package was returned by Japan Post because it contained prohibited items.

When it was returned to our warehouse, it would be registered as a new package into your account and you could do further operations (re-ship overseas or return to the Japanese websites). And in this case, the refund Japan Post would return to you is part of the shipping fee you paid ( domestic freight deducted). And the refunds from Japan Pose you should contact our customer service to deduct it when you pay for re-shipment .

Reason 2: Returned by the destination country

When it was returned to our warehouse, it would be registered as a embargo package into your account. You need to be charged for the return shipping fee, and the Japan Post would not give you the refund.

EMS: Free for the return shipping

SEA, SAL, AIR: the return shipping fee is needed

*All the return shipping fees Leyifan warehouse will pay for our customers in advance. If you want to do further operations, please contact us support@leyifan.com

If you want to return part of your purchase

Please note: You need to do more action, you need to choose "Remove the return goods" when applying for delivery, and add content (commodity & quantity & amount) to the remarks section. And then you send the above email to us in the same way.