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FAQ
- How to write Leyifan forwarding address when shopping at Japanese websites?
- My packages has been delivered, but I would not consolidate them until my other packages arrive, is it OK?
- What is premium membership? How much will it charge me?
- My package was returned. What is the next step?
- Tracking number of domestic Japan post
- How do I close my Leyifan account?
- What should I do if my package damaged or lost?
- Why do I need identity verification before using forwarding service?
- What should I do if my package seems to be held in the customs of my country?
- What kinds of documents for verification are required?
- Do I need to pay for customs duty and import tax?
- I am in trouble with uploading images for identity/address verification
- What will happen if I'm not present at the time of delivery?
- Could I use Leyifan service if did not submit the appropriate documents for identity verification?
- May I add more than one address?
- Is it possible to use names which differ from Leyifan registration when shopping on Japanese websites?
- What to do in case of lost packages?