2024-12-11
Due to the long-term strike at Canada Post, Japan Post will suspend package delivery services to Canada (including EMS/AIR/SEA) from now on. At present, the time for service restoration has not been determined. We will announce any updates as soon as they are available. Please note: If you have paid the freight for a package sent to Canada, but the package status has not been updated to 【shipped】, please contact customer service in time, and we will provide order cancellation service for free and the refund is processed to your payment account in approximately 1-5 working days. We are deeply sorry for the inconvenience this has caused you and thank you for your understanding and support. For the details, please visit: https://www.post.japanpost.jp/int/information/2024/1204_01_en.html
2024-08-12
Effective immediately, DHL International Air Express service will apply an additional surcharge of 3,300 JPY (tax included) for shipments to remote areas. For a detailed list of remote areas, please visit: https://mydhl.express.dhl/jp/ja/ship/surcharges.htmlWe apologize for any inconvenience this may cause and appreciate your understanding and support.
2024-08-12
In order to improve our service, we have recently adjusted the package weight display. Some of our members have reported that the final weight of the package may be 10g or 30g more than expected. Considering the weight of the waybill itself such as the average weight of Japan Post's waybill (EMS/AIR/SEA) is 30g, and the average weight of DHL waybill is 10g, and the minimum accuracy of the current weighing scale is 10g, so the actual weight of the package and the weight of the package's waybill will be displayed separately.This adjustment will be clearly displayed on the checkout page when the package is on the "Waiting for the payment" stage. Thank you for your understanding and support again.Package weight disply in "Waiting for Payment" stageBelow is the weighing proof for Japan Post (EMS/AIR/SEA)Below is the weighing proof for DHL Express
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