To ensure your shipment is delivered smoothly and efficiently via DHL, please provide a complete and accurate delivery address.
Please confirm the following contact details and address information are valid and clear:
- Include apartment/unit numbers (if the recipient lives in an apartment complex or multi-dwelling building, specify the room number/unit clearly).
- Provide accurate street information (abbreviations or vague descriptions are unavailable).
- Include the correct postal code and house number (if applicable, specify the floor and unit number).
- Do not use PO Boxes or courier pickup locations; the address must be a location where delivery can be made directly.
- Please respond promptly to the "On-Delivery Details (ODD)" notification sent by the carrier, confirming your available date and time for receipt.
Effective Monday, July 7, 2025, an additional fee of 1,700 JPY will be charged for redelivery due to incomplete or inaccurate address information. You will receive an email notification regarding this fee, which will be automatically deducted from your Rakufun account balance.
