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    In order to optimize the service experience and more accurately meet your needs, we will upgrade the value-added service at 01:00 (Japan time) on May 5, 2025 (Monday). The adjustment details are announced as follows: 1. Photo checking (Standard)500 JPY/timeIf you need to confirm the condition of the package before shipment, you could contact customer service to apply for this service.We will provide: 1 photo of the package outer box, 1 photo of the express delivery bill and 8 photos of the product.(If there are product details and invoices, we will also be photographed. )(If there are more than 80 products, or more than 8 photos of the products need to be taken, please apply for the deluxe version of photo checking. )Notes:*If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.*If there is a need to confirm the product special code in advance, please refer to this service.*We will unpack the box, and the product packaging box will not be unpacked by default.*The service is only for a single package, not for packages after consolidation. 2. Photo checking (Deluxe)1,000 JPY/timeIf you need to confirm the condition before shipment, you could contact customer service to apply for this service.The warehouse will provide: 1 photo of the package outer box, 1 photo of the express delivery bill, and 28 photos of the product for your confirmation. (If there are product details and invoices, they will also be taken. )(If there are more than 200 products, or more than 28 photos of the products need to be taken, please contact online customer service to apply for special photo checking service. )*Special photo checking service    Additional charges will be made based on the number of items exceeding the limit. The standard is: 300 JPY for the excess within 30 items (including 30 items), 500 JPY for more than 30 and less than or equal to 80 items, 1,000 JPY for more than 80 and less than or equal to 200 items. Notes:*If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.*If there is a need to confirm the product special code in advance, please refer to this service.*We will unpack the box, and the product packaging box will not be unpacked by default.*The service is only for a single package, not for packages after consolidation.

Dear Rakufun users, Recently, NETSEA found that some users maliciously exploited event benefits via illegal means and third-party brushing, harming legitimate users' rights and platform fairness. To safeguard the platform order and users' rights, we adjust the event rules: 1. From April 29, 2025, all new user welfare activities in the Rakufun x NETSEA event will be suspended, including new user registration coupons and in-site gift packages. 2. NETSEA will revoke the coupon eligibility of rule-breaking users, and Rakufun will cancel the international freight coupon rights accordingly. Notes: 1. New NETSEA users who registered before 13:00 on April 28, 2025, and completed their first order on the same day can still participate and enjoy all benefits. 2. Users who registered and passed the review before April 15 will receive coupons as originally scheduled. Examples: 1) New users registering on April 26 and ordering on April 28 are eligible. 2) Users registering at 12:59 on April 28 and ordering by 23:59 on the same day are eligible. 3) Users registering at 13:01 on April 28 are ineligible. 4) Users registering on April 14 are eligible. The resumption time of the NETSEA platform event will be announced later. Thank you for your understanding.

Dear Customer,    Starting at 00:00 on April 28, 2025 (Monday), DHL International Air Express will resume accepting all packages bound for the US globally, with a declared value exceeding $800 (inclusive).                                                                                                                                                                                                                                                                           Best Regards,                                                                                                                                                                                                                                                                               Rakufun

Dear Rakufun Customer,    We would like to notify you that starting next Monday, DHL will no longer accept packages valued over $800 bound for the United States globally due to regulatory and customs policy changes.    If you have upcoming DHL shipments to the US with a declared value exceeding $800, they won't be processed. We apologize for the inconvenience.    Rest assured, we offer alternative shipping options for high-value US-bound orders. You can view these at checkout, and our customer support team is ready to help you choose the right one. Consider splitting large orders to avoid delays.    Thank you for your understanding and continued support.                                                                                                                                                                                                                                                           Best regards,                                                                                                                                                                                                                                                          Rakufun Team

    In order to ensure that your packages are handled efficiently and orderly during the May holiday (May 1-May 5, 2025) and avoid affecting the shipment due to holiday arrangements, Rakufun has made targeted adjustments to the warehouse operation, the shipping plan and the online time of the customer service.    The specific arrangements are as follows. Please be informed in advance and plan the delivery matters reasonably: 1. Warehouse    May 1 (Thu), May 2 (Fri), and May 5 (Mon) will carry out package signing, value-added services, and delivery as usual.    May 3 (Sat) and May 4 (Sun) are regular holidays for the warehouse. 2. Shipping ①Japan Post (EMS/AIR/SEA)    EMS: During the holiday, the warehouse will carry out packaging and delivery as usual.     Air/SEA: Due to the holiday, delivery is not possible.    The last delivery time before the holiday: April 30, 2025 (Wed). For parcels that wish to be shipped before the holiday, please complete payment before 16:00 (Japan time) on April 29, 2025 (Tue). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). ②DHL    April 29, 2025 (Tue), May 5 (Mon), and May 6 (Tue) are holidays and cannot be shipped.    The last warehouse shipment date before the holiday is May 2, 2025 (Fri). For parcels that wish to be shipped before the holiday, please complete payment before 11:00 (Japan time) on May 2, 2025 (Fri). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). 3. Customer Service    May 1, 2025 (Thu) will be a day off. During the holiday, the current consultation and problem handling services in the Rakufun app and email will be suspended.     We apologize for any inconvenience caused to you due to the special arrangements for holidays! Finally, we remind you to arrange the delivery plan reasonably before and after the holidays to avoid unnecessary time loss. Thank you for your understanding and support!

Dear members,  We would like to inform you of an adjustment in Rakufun's new warehouse address. The previous address, Gate 2, 5-12-1 Minoridai, Matsudo-shi, has been corrected due to delivery drivers reporting difficulties in finding the entrance.  The new address is as follows:  Address Line1: Gate A 102, 5-12-1 Minoridai, Matsudo-shi  Please update this new address in all relevant systems and documents to ensure smooth delivery operations. If you have any questions, please do not hesitate to contact us.  Thank you for your attention and cooperation.                                                                                                                                                                                                                                                                  Best regards,                                                                                                                                                                                                                                                                     Rakufun

Activity Time March 28, 2025 16:00-March 31, 2025 15:59(UTC) Activity Contents By placing an order on the shopping sites in Rakufun, you can enjoy the following offers:1. Rakuma/Amazon JP/JDirectItems Fleamarket/Rakuten/Animate/Zozotown/Magi/Lashinbang/Amnibus/Surugaya ①400 JPY OFF for Orders over 5,000 JPYNo limit to the number of times you can receive and use the offer!②1,300 JPY OFF for Orders over 15,000 JPYNo limit to the number of times you can receive and use the offer! ③3,000 JPY OFF for Orders over 30,000 JPYNo limit to the number of times you can receive and use the offer!2. Rakufun Global 10% OFF for Orders over 3,000 JPYNo limit to the number of times you can receive and use the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.

Activity Time March 28, 2025 16:00-March 29, 2025 15:59(UTC) Activity Contents By placing an order on Mercari in Rakufun, you can enjoy the following offers: Mercari12% OFF for Orders over 5,000 JPY During the activity period, you can receive an additional 12% off no min-spend coupon when you place a single order with a product amount of 5,000 JPY or more (excluding shipping and payment handling fees).Up to 20,000 JPY off a single order! No limit to the number of times you can receive the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.

    Recently, we have noticed that some customers have reported unauthorized charges on their credit cards, with the charge party shown as "leyifan". Here, Rakufun solemnly declares that this is by no means the operation of our website or shopping platform. Preliminary investigations show that some criminals have obtained the credit card information of some customers through unknown means and used this information for unauthorized purchases.    If you encounter such a situation, please immediately contact your credit card issuing company and request it to conduct an investigation to protect your legitimate rights and interests. At the same time, Rakufun has initiated the investigation of the customer information involved in this unauthorized charge incident. Once the relevant accounts are identified, they will be immediately blocked to prevent further losses.    Rakufun is always committed to providing users with a safe and reliable shopping environment. We deeply apologize for the inconvenience caused by this incident. We will continuously strengthen security measures to ensure the security of user information.

Dear Rakufun Member,    We value your experience on Rakufun and would like to hear from you! We are conducting a user survey to improve our services and make your shopping experience even better.    By taking a few minutes to complete this survey, you will receive 300 Rakufun points as a token of our appreciation. What's more, if over 100 members participate, we will randomly select 3 lucky members to enjoy free shipping, with a maximum waiver of 10,000 yen!    Your feedback is crucial to us. Please click 【here】 to start the survey.    Thank you for your support and participation!                                                                                                                                                                                                                                         Best regards,                                                                                                                                                                                                                                        Rakufun Team